At Giftemporium, we are committed to ensuring your orders reach you safely, on time, and with complete transparency. Please read our shipping and refund policies carefully before placing your order.

📦 SHIPPING POLICY

1. Order Processing
   All confirmed orders are processed within 1–2 business days (excluding weekends and holidays).

You will receive a confirmation email or SMS once your order has been processed and shipped.

2. Delivery Time
   Estimated delivery time: 3–7 business days depending on your location.

Remote or rural areas may take longer due to limited courier accessibility.

In case of any unexpected delays (e.g., weather, strike, courier issues), we will inform you promptly.

3. Shipping Charges
   Shipping is FREE for all prepaid orders over ₹499.

A flat shipping fee of ₹49 may apply for orders below ₹499.

Any applicable charges will be clearly displayed at checkout before payment.

4. Order Tracking
   Once shipped, a tracking ID and link will be provided via email/SMS.

You can track your package directly from our website or through the courier partner’s site.

5. Delivery Partners
   We partner with trusted logistics providers like Delhivery, Shiprocket, Bluedart, and others to ensure timely and secure delivery across India.

💳 REFUND & RETURN POLICY

1. Return Eligibility
   We accept returns only in the following cases:

You received a damaged, defective, or incorrect product.

The product must be unused, in original packaging, and reported within 48 hours of delivery.

📌 Note: Due to the personalized and hygienic nature of certain items (e.g., bracelets or rakhis), returns are not accepted for change of mind or preference.

2. How to Request a Return
   Email us at [giftemporium@gmail.com] or call [+91 9953663397] with:

Order ID

Description of the issue

Clear images of the product (if damaged or incorrect)

Our team will evaluate the request and guide you through the return process if eligible.

3. Refund Process
   Once the returned item is received and inspected, we will notify you about the status.

If approved, refunds will be processed to your original payment method via Razorpay within 5–7 business days.

Refund timelines may vary based on your bank/payment provider.

4. Order Cancellations
   Orders can be cancelled only before they are shipped.

If cancelled on time, the full amount will be refunded via Razorpay.

❌ Non-Returnable/Non-Refundable Items
Products returned after 48 hours of delivery.

Used, damaged, or incomplete items not due to our error.

Items purchased during clearance or final sale (unless defective).

📬 Contact Us
For shipping, return, or refund queries, feel free to reach out to us:

📧 [giftemporium407@gmail.com]
📞 [+91 9953663397]
🌐 https://giftemporium.in

Giftemporium – Gifting with Grace & Joy.
We appreciate your trust and will always strive to provide a safe and satisfying shopping experience!